Data Protection & Compliance

Data Protection & Compliance

Last updated: 13/02/2026

At Link Utility, we take data protection, transparency, and regulatory compliance seriously. As a trusted partner in energy procurement for UK businesses, we understand the importance of safeguarding the information you share with us and ensuring our processes meet the highest standards.

This page outlines our commitment to compliance, how we protect your data, and the principles that guide our operations.

1. Our Commitment to Compliance

Link Utility complies with all relevant UK legislation, including:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)
  • Industry‑specific standards and supplier requirements

We regularly review our processes to ensure ongoing compliance and best practice.

2. Why We Collect Data

As part of our energy procurement and consultancy services, we collect information that enables us to:

  • Provide accurate energy quotes
  • Compare suppliers and tariffs
  • Manage contract switching
  • Communicate with key business contacts
  • Deliver tailored advice and support

We only collect information that is necessary for delivering our services effectively.

3. How We Protect Your Data

We use a combination of technical and organisational measures to keep your data secure, including:

  • Secure cloud storage solutions
  • Access controls and authentication
  • Encryption where appropriate
  • Regular system monitoring
  • Staff confidentiality and data protection training

Only authorised personnel have access to client information.

4. How We Use and Share Information

We use your information solely for the purpose of providing our services. This may include sharing relevant details with:

  • Energy suppliers to obtain quotes or manage contracts
  • Trusted partners or brokers involved in the procurement process
  • Professional service providers such as IT support or CRM platforms

We never sell personal data and we do not share information with third parties for unrelated marketing purposes.

All partners are required to handle data securely and in line with UK GDPR.

5. Ethical Business Practices

We believe in operating with integrity and transparency. Our commitments include:

  • No hidden fees or misleading practices
  • No unauthorised sharing of data
  • No cold‑calling without consent
  • Clear communication throughout the procurement process
  • Honest, unbiased advice based on your business needs

We aim to build long‑term relationships based on trust and professionalism.

6. Data Retention

We retain information only for as long as necessary to:

  • Provide our services
  • Maintain accurate business records
  • Meet legal or regulatory obligations

Typically, this is up to 6 years after the end of a client relationship unless a longer period is required.

7. Your Rights

Under UK GDPR, individuals have the right to:

  • Access their personal data
  • Request corrections
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent for marketing
  • Request data portability

Full details can be found in our Privacy Policy.

8. Contact for Compliance Queries

If you have any questions about data protection, compliance, or how we handle information, please contact:

Email: matt@linkutility.co.uk
Phone: (+44) 07895 113 519
Address: 7 Trafford Road, Willerby, Hull, England, HU10 6AJ

We are always happy to provide further clarity and support.