Privacy Policy

Privacy Policy — Link Utility

Last updated: 13/02/2026

Link Utility (“we”, “us”, “our”) provides energy procurement and consultancy services to businesses across the United Kingdom. We are committed to protecting the privacy and security of the personal information we collect in the course of delivering our services.

This Privacy Policy explains what information we collect, how we use it, and the rights individuals have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Link Utility
Website: https://linkutility.co.uk
Email: matt@linkutility.co.uk
Phone: (+44) 07895 113 519
Registered address: 7 Trafford Road, Willerby, Hull, England, HU10 6AJ

We act as a Data Controller for the personal information we collect.

2. Information We Collect

We collect and process information necessary to provide energy procurement and consultancy services to commercial clients. This may include:

Business Information

  • Company name
  • Business address
  • Industry sector
  • Energy usage data
  • Contract renewal dates
  • Supplier information

Contact Information

  • Name of key contacts
  • Job title
  • Email address
  • Telephone number

Information Provided During Enquiries

  • Details submitted via our website contact form
  • Information provided during phone calls or email enquiries
  • Data passed to us by trusted partners or lead sources

Website Data

We currently do not use analytics tools. If we introduce Google Analytics or similar services in the future, this policy will be updated accordingly.

3. How We Use Your Information

We use personal and business information to:

  • Provide energy procurement and consultancy services
  • Compare and source energy contracts
  • Manage contract switching on your behalf
  • Respond to enquiries and provide quotations
  • Maintain client records
  • Send service updates or renewal reminders
  • Improve our services and website

We do not sell personal data to third parties.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract — to provide our services and fulfil agreements with clients
  • Legitimate Interests — to operate and grow our business, respond to enquiries, and maintain client relationships
  • Consent — where required for marketing communications
  • Legal Obligation — where we must retain records for regulatory or tax purposes

5. How We Share Your Information

We may share information with:

  • Energy suppliers — to obtain quotes, manage contracts, or switch services
  • Trusted partners or brokers — where relevant to your procurement process
  • Professional service providers — such as IT support, CRM systems, or cloud storage providers
  • Regulators or authorities — where legally required

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. International Transfers

If any third‑party service providers store data outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK GDPR‑approved adequacy decisions
  • Standard Contractual Clauses (SCCs)

7. Data Retention

We keep personal information only for as long as necessary to:

  • Provide our services
  • Maintain accurate business records
  • Meet legal, tax, or regulatory requirements

Typically, this is up to 6 years after the end of a client relationship, unless a longer retention period is required.

8. Your Rights

Under UK GDPR, individuals have the right to:

  • Access their personal data
  • Correct inaccurate information
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (for marketing)

To exercise any of these rights, contact us using the details above.

9. Cookies

Our website currently uses minimal cookies necessary for basic functionality.
If we introduce analytics or tracking cookies in the future, we will update this policy and provide a cookie banner where required.

10. Data Security

We take appropriate technical and organisational measures to protect personal information, including:

  • Secure cloud storage
  • Access controls
  • Encryption where appropriate
  • Staff confidentiality obligations

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Email: matt@linkutility.co.uk
Phone: (+44) 07895 113 519
Address: 7 Trafford Road, Willerby, Hull, England, HU10 6AJ